Refund & Cancellation Policy

Last Updated: November 26, 2025

At Refined Web Solutions, we are committed to delivering high-quality website development services. We understand that circumstances may arise that require project changes or cancellations. This policy outlines our refund and cancellation terms to ensure clarity and fairness for both parties.

1. Payment Structure

All projects require a 50% deposit before work begins, with the remaining 50% due upon project completion before final delivery. This deposit reserves our time, resources, and ensures commitment from both parties.

2. Client-Initiated Cancellations

Cancellation Timing	Refund Amount	Conditions
Before Work Begins (Within 48 hours of deposit)	Full refund (minus 3% fee)	Must cancel before any research, planning, or development work has commenced.
During Development	50% refund of total cost	Deposit and work completed to date are retained by Refined Web Solutions.
After Design Approval	No refund	All payments are non-refundable once designs or mockups are approved.
After Completion	No refund	Completed work is non-refundable under any circumstances.

2.1 What Constitutes "Work Begins"

Work is considered to have begun when any of the following occur:

• Initial project planning, research, or strategy sessions
• Competitive analysis or industry research
• Wireframing, mockups, or design concept development
• Content structure planning or code development
• Domain or hosting configuration on your behalf

3. Company-Initiated Cancellations

If Refined Web Solutions cancels your project for any reason (including unforeseen circumstances, scheduling conflicts, or inability to complete the project as specified), you will receive a full refund of all payments made.

4. Project Abandonment

If you fail to respond to requests for information, feedback, or materials for more than 30 consecutive days, the project will be considered abandoned. In this case:

• All payments made are non-refundable.
• You will receive all work completed up to the point of abandonment.
• Restarting the project may require an additional initiation fee.

5. Scope Changes

Changes to the project scope after work has begun may require additional payment. Additional fees for scope changes are non-refundable once work on those changes has commenced.

6. Refund Request Process

To request a refund, you must:

1. Submit your request in writing to contact@refinedwebsolutions.com
2. Include your project details and a clear reason for the request.

Refund requests will be reviewed within 3 business days. Approved refunds will be processed within 5-10 business days.

7. Chargebacks

Initiating a credit card chargeback without first attempting to resolve the issue directly with Refined Web Solutions is considered a breach of our Terms of Service. We reserve the right to suspend services and pursue legal action to recover costs and fees associated with unwarranted chargebacks.

8. Non-Refundable Items

The following are non-refundable under all circumstances:

• Time spent on completed work, research, or planning
• Third-party costs (domains, stock photos, premium plugins)
• Hosting fees and SSL certificates
• Consulting or strategy sessions already provided